FAQs
General Questions
What is a Teema?
We refer to Teema’s as towels because quite literally, they are Turkish towels, but Teemas are different than what most people in the US would consider a towel.
Teemas are flat woven, meaning they do not have exposed loops like terry cloth towels do. This means that Teemas use significantly less fabric, which makes them much lighter and faster drying than regular terry cloth towels.
This also makes Teemas much more versatile than standard towels. Their lightweight and portable nature means they can double as a shawl, scarf, throw, adult blankie, yoga mat, and more!
Are all Teemas the same?
No. Each collection varies slightly in terms of size and weight. Some have a looser weave, making them softer and more blanket-like, like the Labyrinth and Diamanté. Others have a tighter weave making them lighter and more portable, like the Simple and Layers.
Check each product's images for a chart displaying the size and weight.
How are Teemas made?
Teemas are made in Turkey using traditional weaving techniques. Some of the looms used in the production of our towels are over 50 years old and have been with the families for generations.
Fun Fact: Jacquard looms use a series of punch cards to "program" the design of each towel, which is why many people refer to jacquard looms as the world's first computers!
What can I use my Teemas for?
Take your Teema from beach towel to picnic blanket, travel blanket, shawl, scarf or wrap. Its lightweight weave makes it easy to pack, and its versatility means you can bring one thing for many different moments.
What are Teemas made of?
Materials vary by product. Check the product description for its fabric and composition. Our Turkish cotton towels are woven to be lightweight, soft and versatile.
Where are Teemas made?
All of our towels are made in southwestern Turkey by skilled weavers.
Sales & discount codes
All discounts, offers, and sales are subject to change or end at any time. Unfortunately, we’re not able to apply discount codes or promotions retroactively to past orders. If you have any questions about an active discount, feel free to reach out before placing your order — we’re always happy to help!
Do you have customer support?
Yes, Teema Customer Support is available during standard business hours from Monday through Friday, 9 AM to 3 PM PST. We are not able to reply to messages on weekends. Email help@teema.co for any inquiries.
Product Care
Can I wash my Teemas?
Follow the care instructions for your specific product. For our Turkish cotton towels, we recommend a cold wash and hanging to dry or tumble drying on low. Cotton can shrink with heat.
What if a tassel comes untied?
Fixing untied tassles is very simple. If they're braided tassles, just separate the threads into two equal sections, twist both sections clockwise, and tie a knot at the end. If they're not braided, just take all the loose threads in a bunch and retie the knot.
My teema arrived with a snag in it, what should i do?
Don’t worry — a snag won’t hurt your Teema. Simply trim the loose thread with scissors. Because of the way our towels are woven, removing the snag will not cause your Teema to unravel or come apart. If you ever notice a larger issue beyond a simple snag, reach out to our support team and we’ll be happy to help.
Shipping & returns
How much does shipping cost?
Available shipping options and rates are shown at checkout based on your order and delivery address.
How long does shipping take?
Delivery timing depends on your destination and the shipping option selected at checkout. Preorder items follow the timing shown on their product page. For help tracking an order, email help@teema.co.
Do you offer returns?
We accept returns within 30 days of delivery. Email help@teema.co with your order number to get started.
Do you offer exchanges?
For help with an exchange, email help@teema.co with your order number within 30 days of delivery.
Can i make changes to or cancel my order after placing it?
Email help@teema.co as soon as possible with your order number and “Urgent order change or cancel” in the subject line. We fulfill orders quickly, so changes and cancellations cannot be guaranteed once fulfillment has started.
My order says delivered, but i have not received it?
Check your delivery address, mailbox and nearby delivery locations, and ask anyone who may have received it for you. If you still cannot locate your package, email help@teema.co with your order number so we can help.
Still need a hand?
Email help@teema.co and include your order number if you have one.